When you design a cooker, do you actually bother to think about its function? My Belling cooker has blown three heating elements in the space of five years. I am assuming your designers realise that in order to cook, a heating element must get rather hot, and therefore it should be able to cope with such heat? Clearly they don’t, seeing as this one fails as a matter of routine.
I am sitting here, on a Sunday afternoon with a half-cooked dinner, that we can’t finish off, or eat, because once again your product has let us down. This is totally unacceptable. I’ve wasted money on the food, and my family now have to go hungry. We are going to have to order food in, at yet further cost. You’ve also tripped all the electrics in my house, so now I have to spend half an hour resetting all my clocks. I don’t suppose you took that into account either when you designed a cooker with a heating element that routinely burns through?
To make matters worse, the engineer cannot come out until a week on Monday, the 21st, to replace the element for the third time, leaving me without cooking facilities for 8 days, and forcing my family to go out for dinner, at yet further expense, next week.
I am NOT HAPPY and I will use every tool at my hands, including Twitter, Facebook, BBC Watchdog, and any other form of social media at my hands until I get satisfaction from you. I’ll even write to my MP if that’s what it takes. And no, replacing my heating element is not the answer, I am going to have to insist on monetary reimbursement for my spoiled food, additional costs and if necessary a replacement cooker. I don’t care if it’s out of warranty, EU regulations state that a device must be fit for purpose. I think I can demonstrably prove that your machine is not.
Alas, I cannot provide you with a model number, as you’ve failed to put it on the front of the machine, I’ve no idea why, but I can provide a photo and the device is available for inspection. I expect a reply by immediate return, failing which I will have to consider legal proceedings.